Returns and Exchanges Policy

General Policy

  1. Duration: Items can be returned or exchanged within 30 days of the purchase date. After this period, all sales are considered final.

  2. Condition: Items must be returned in their original condition, unused, with all tags attached, and in their original packaging.

  3. Receipt Required: A copy of the purchase receipt or proof of purchase is mandatory for all returns or exchanges.

Returns

  1. Refunds: Once we have received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your original method of payment.

  2. Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is a result of our error (e.g., you received an incorrect or defective item).

Exchanges

  1. Faulty Items: If you need to exchange an item due to a defect or an error on our part, we will cover the shipping costs for both the return and the exchange.

  2. Size/Color: If you wish to exchange an item for a different size or color, shipping costs for both the return and the new item are the responsibility of the customer.

  3. Availability: Exchanges are subject to stock availability. If the item you wish to exchange for is out of stock, we will notify you and offer a refund or a store credit.

Exceptions

  1. Sale Items: Only regular priced items may be refunded. Sale items are final sale and cannot be returned or exchanged.

  2. Gift Cards: Gift cards cannot be returned or exchanged.

  3. Perishable Goods: Items such as food, flowers, or magazines cannot be returned. We also do not accept returns for intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Instructions for Returning or Exchanging

  1. To initiate a return or exchange, please contact our customer service team at support@rolowayhome.com or call us at 917-722-0504

  2. Securely pack the items in their original packaging and include a copy of the receipt or proof of purchase.

  3. Mail your return to the following address: 12406 Bell Ranch Dr, Santa Fe Springs,CA  90670

We value your business and aim to ensure you're satisfied with your purchase. If you have any questions or concerns about our return and exchange policy, please don't hesitate to reach out to our customer service team.